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Observe.AI

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Headquarters

United States

Founded Year

2017

Total Funding

$54.0M

Employees

201 - 500

Status

Active


About Observe.AI

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows.

Headquarters

Santa Clara, United States


General Information on Observe.AI

Brand name Observe.AI
Company name Observe.AI
Website https://www.observe.ai/
Founded year 2017
Employees 201 - 500
Contact [email protected]
+14152791459

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Recent News and Activity about Observe.AI

ContactCenterWorld 22.09.2022
News: Observe.AI Launches Conversation Intelligence Consulting Services More Editorial From Observe.AI

#contactcenterworld, @observeai San Francisco, CA, USA, Sept 20, 2022 -- Observe.AI, a conversation intelligence platform for boosting contact center performance, announced the launch of Conversation Intelligence Consulting Services. This new suite of integrated services is designed to help contact centers accelerate value from Observe.AI’s conversation intelligence platform. Contact centers benefit from Observe.AI’s deep technical expertise, ...

Financial Content 20.09.2022
Observe.AI Launches Conversation Intelligence Consulting Services to Help Contact Centers Accelerate Value from AI & Automation

21° Cloudy Sweetwater, TX Today Cloudy with periods of freezing drizzle after midnight. Some icing possible. Low 19F. Winds NE at 10 to 15 mph.. Tonight Cloudy with periods of freezing drizzle after midnight. Some icing possible. Low 19F. Winds NE at 10 to 15 mph. September 20, 2022 at 09:00 AM EDT Contact centers can now leverage Observe.AI's proven expertise in driving business impact from conversation intelligence Observe.AI , the ...

YourStory 16.08.2022
Here’s how Observe.ai is building an intelligent workforce platform with AWS

Customer experience is pivotal to the growth of a company. While there are several contact centres that engage with customers regularly, there’s hardly any quality monitoring that takes place. To address this pertinent issue, Observe.ai was founded in 2017 to empower call centre agents with real-time feedback on customer sentiment, and to help them take the best action during a call. The company leverages AWS to share insights and suggestions, ...

Observe.AI news
TMCnet 01.08.2022
Workforce Management Company Observe.AI Adds Certifications for Customer Data Security

Contact centers are often in the crosshairs of cyber thieves and hackers, and for good reason. They represent a central repository of sensitive customer information that could be used for identity theft, ransomware attacks, drained bank accounts and more. As the cybersecurity threat landscape continues to evolve, contact centers increasingly need to mitigate risk. Failure to do so can costs brands upwards of millions in asset and intellectual ...

Observe.AI news
ContactCenterWorld 29.07.2022
News: Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centers More Editorial From Observe.AI

#contactcenterworld, @observeai San Francisco, CA, USA, July, 2022 -- Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, announced it has expanded its compliance certifications to include SOC 2 Type II and PCI DSS Level 1. The new attestations provide independent, third-party validation that Observe.AI securely connects and orchestrates customer interaction data to the highest possible standard – with zero ...

Observe.AI news
Sales Tech Star 27.07.2022
Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centers

Observe.AI has achieved independent audits verifying its internal controls and processes for SOC 2 Type II and PCI DSS Level 1 Observe.AI , an Intelligent Workforce Platform that transforms contact centers through AI, announced it has expanded its compliance certifications to include SOC 2 Type II and PCI DSS Level 1. The new attestations provide independent, third-party validation that Observe.AI securely connects and orchestrates customer ...

destinationCRM.com 26.07.2022
Observe.AI Adds SOC 2 and PCI DSS Certifications

Observe.AI, provider of a workforce platform for contact centers, has expanded its compliance certifications to include System and Organization Controls (SOC) 2 Type II and Payment Card Industry Data Security Standards (PCI DSS) Level 1. "Keeping customer information safe, secure, and private is a top priority for us. Adding these two certifications reinforces our commitment to safeguarding data in accordance with the most stringent industry ...

Observe.AI news
ContactCenterWorld 04.07.2022
Industry Research: Observe.AI Research Reveals Contact Centers Are 10X More Prepared with Conversation Intelligence More Editorial From Observe.AI

#contactcenterworld, @observeai Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, unveiled its latest research, State of Contact Center Conversation Intelligence 2022. The report details the current landscape of Conversation Intelligence in contact centers, including technology investments, business needs and challenges, use cases, future planning, and outlook. The findings highlight the industry’s ...

Observe.AI news
Sales Tech Star 30.06.2022
Observe.AI Research Reveals Contact Centers Are 10X More Prepared with Conversation Intelligence

Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical workflows like agent coaching and quality assurance 48% of contact centers do not feel their business is “very prepared” for the future Conversation Intelligence adopters are 10X more likely to feel “very prepared” for the future, 2X more likely to report majority top-performing agents Observe.AI , an Intelligent Workforce ...

Channel Futures 30.06.2022
Conversation Intelligence Improves Outcomes for Contact Centers, Observe.AI Research Shows

However, two-thirds of contact centers still rely on manual processes for critical workflows like agent coaching and quality assurance. Intelligent workforce platform Observe.AI has unveiled its latest research that says conversation intelligence leads to better financial and employee outcomes for contact centers. That said, as consumer expectations and technology investments continue to rise, customer experience and business outcomes fail to ...

Observe.AI news